Refund Policy

Last updated: September 11, 2026

1. Return Window

We offer a 30-day return window from the date of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. How to Initiate a Return

To start a return, please contact us through our Contact Page with the following information:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return

We will provide you with return shipping instructions within 1–2 business days.

3. Condition Requirements

Returned items must be:

  • Unused and in original condition
  • In original packaging, including any tags or labels
  • Free from damage not present at the time of delivery

Items that do not meet these conditions may be returned to you or may receive a partial refund at our discretion.

4. Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products
  • Opened ink sets or supplies
  • Gift cards
  • Items marked as final sale

5. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method (via Stripe or PayPal) within 5–10 business days. Please note that your bank or payment provider may take additional time to post the refund to your account.

6. Exchanges

We do not offer direct exchanges at this time. If you need a different item, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the item was damaged, defective, or incorrect. We recommend using a trackable shipping method for returns, as we cannot be responsible for items lost in return transit.

9. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please check your bank account, then contact your payment provider. If you still have not received it, please contact us through our Contact Page.

10. Contact

For any questions about returns or refunds:

BrightVerra
1309 Coffeen Ave Suite 1200
Sheridan, WY 82801
Contact us: Contact Page