Shipping Policy

Last updated: September 11, 2026

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

2. Domestic Shipping (United States)

  • Standard Shipping: 5–7 business days after processing
  • Expedited Shipping: 2–3 business days after processing
  • Free Standard Shipping on orders over $50

Shipping rates for orders under $50 are calculated at checkout based on package weight and destination.

3. International Shipping

We ship to select international destinations. International shipping times vary by location:

  • Canada: 7–14 business days
  • Europe: 10–20 business days
  • Rest of World: 14–30 business days

International customers are responsible for any customs duties, taxes, or import fees charged by their country. BrightVerra has no control over these charges and cannot predict their amount.

4. Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website. If you do not receive tracking information within 4 business days of placing your order, please contact us.

5. Shipping Delays

While we strive to deliver orders within the estimated timeframes, delays may occur due to:

  • High order volume during holidays or promotions
  • Weather or natural disasters
  • Carrier delays
  • Customs processing for international orders

BrightVerra is not responsible for shipping delays once the order has been handed off to the carrier.

6. Lost or Stolen Packages

If your tracking shows the package was delivered but you did not receive it, please:

  • Check with neighbors or building management
  • Contact the shipping carrier to file a claim
  • Reach out to us through our Contact Page within 7 days of the delivery date

We will work with the carrier to resolve the issue. For packages confirmed lost, we will send a replacement or issue a refund at our discretion.

7. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. BrightVerra is not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will reship the order at the customer's expense.

8. P.O. Boxes

We can ship to P.O. Boxes via USPS. Expedited shipping options may not be available for P.O. Box addresses.

9. Contact

For shipping questions or concerns:

BrightVerra
1309 Coffeen Ave Suite 1200
Sheridan, WY 82801
Contact us: Contact Page